New and improved SLA management from L2C2 Technologies

Adding weekly SLA Management Reports for our hosted accounts of Koha ILS.

Starting this January, on every Monday (first day of the week for us) we will be mailing out weekly service level management reports and updates to our hosted Koha ILS client partners. We already have phone calls and the online support helpdesk covered and are now trying to figure out how to manage the instant messaging requests via Whatsapp, Telegram, Twitter and FB Messanger etc.

While the LIS professionals working with us from our client partners’ side already know where they stand with their SLA status, often the management is not fully aware of the work being done. With this new initiative we hope for greater transparency in our communication with our clients. Enclosed below are sample of these reports with the contact details reducted.

Planning new data quality QA tools

Looking at cataloging data for institution after institution, it often appears that LIS professionals themselves are their greatest adversaries. Plagued by short staffing, pressed for time, pressured by management deadlines and objectives, often their own poor IT skills or even a lack of attention to details – all these factors and more, often lead to poor quality cataloging data.

Most of them love the fact that Koha is Free Software, but usually choose to overlook the fact that being Free Software means, the users themselves need to step up to the plate either learn new concepts, upgrade skills OR seek qualified support (often paid). Short of attention to these, Koha is not a magic wand that one can wield like Harry Potter and utter “Catalogus Bibliothecam” (‘catalogue the library’).

And once poor quality bibliographic data makes it way into a catalog, without oversight and correction, Koha is often unable to deliver the goods. This is not Koha’s short-coming. I will be harsh here and say that the fault largely lies with the catalogers for entering bad data in the first place. You need to be nit-picky about data and logically sharp in order to be a good cataloger – either you one, or you can acquire the habit with practice or you do not.

On L2C2 Technologies’s online helpdesk, we often encounter requests that lead us back to bad quality cataloging data entered by our client partners. While LIS professionals need to upgrade / sharpen their skills, we have decided to regularly release a bunch of cataloging data quality audit tools for Koha so that we can help our user community.

In the spirit of Koha Library System Project these will all be released as open source via the blog (http://blog.l2c2.co.in) and our GitHub repository.

#Koha #cataloging #data_quality #new_stuff

Koha ILS workshop at ICAR-NAARM, Hyderabad, Feb 5 – 9, 2018.

Indranil Das Gupta, Co-Founder, L2C2 Technologies will conduct sessions at the upcoming ICAR-NAARM organised Koha workshop.

Indranil Das Gupta, Co-Founder, L2C2 Technologies has been invited by ICAR-NAARM as resource person and faculty at ICAR-NAARM’s upcoming Koha ILS workshop in Hyderabad, India.

About the program

The ICAR – National Academy of Agricultural Research Management (NAARM) is organizing a training programme on Koha for library staff of ICAR during February 5-9, 2018. Dr. S.K. Soam, Head, ICM Division, NAARM and Dr. N. Srinivasa Rao, Principal Scientist are the programme directors for this training. They are expecting about 35 librarians to participate from various ICAR institutes in this training programme

About ICAR NAARM

The National Academy of Agricultural Research Management (NAARM) is a national-level research center located in Hyderabad, Telangana, India. It was established by the Indian Council of Agricultural Research (ICAR) in 1976, to address issues related to agricultural research and education management, in India. In the initial years, the Academy primarily imparted foundation training to the new entrants of the Agricultural Research Service of ICAR.

Subsequently, its role expanded to include research, capacity building of senior professionals of national and international NARS in agricultural research and education management, and policy and consultancy support to NARS. The Academy also renders services for building IP portfolios like patents and geographical indications to various stakeholders including farmers and scientists.

About L2C2 Technologies

L2C2 Technologies is a leading member of the global Koha developer community from India. Aside from upstream contribution, L2C2 Technologies have been active in the global Koha Release team for version 3.22, 16.05, 16.11 and 17.05. L2C2 started cloud hosting of Koha ILS in eastern India and have to its credit the first fully hosted Koha ILS having passed NAAC inspection in entire eastern India. We collaborate globally with people who write and publish Koha ILS software, thus ensuring international quality support while always being at the forefront of latest Koha development.​

[FOR IMMEDIATE RELEASE]

Queen Mission School Salt Lake your future catalog thanks you :-)

A high school adopts the use of authority records in their Koha ILS based library catalog.

Client-partners who work with L2C2 Technologies know how fond we are of authority records. Without basic authority control of the personal names and subjects, catalogs over times end up having a mish-mash of variously spelled names and subjects which are essentially one and the same. One of the particular horror stories from the time when we started cloud hosting of Koha in Eastern India in 2015 was a case when we encountered the subject heading of “Commerce” spelled with 19 different spellings in the catalog and it’s bengali variant “বাণিজ্য” spelled in 3 more ways. And that was just one of those things. The author name variations of the same author were even greater horrors. Yes, as you can tell by now, we feel rather strongly about the use of authority records, which essentially help create better quality catalog data and also provide an easy way to update and manage spellings of headings.

It makes us happy that the three young women working on the cataloging project of Our Lady Queen of the Mission School, Salt Lake have taken heed of our suggestion to use authority files since they are starting from scratch. They began with the most simple personal name authorised heading for authors and editors of the books in the school’s collection. This work is being carried out by Priya Show and Shreya Mullick under the leadership of Swarnali Mitra, Librarian. Priya had earlier participated a departmental workshop I had helped conduct at the Department of Library & Information Science, Calcutta University. For Shreya and Swarnali, I am working with them for the first time. But luckily for their project, all these young ladies are showing that they have what it takes – the vision and eagerness to do things the right way. Wishing them all the best.