Starting this January, on every Monday (first day of the week for us) we will be mailing out weekly service level management reports and updates to our hosted Koha ILS client partners. We already have phone calls and the online support helpdesk covered and are now trying to figure out how to manage the instant messaging requests via Whatsapp, Telegram, Twitter and FB Messanger etc.
While the LIS professionals working with us from our client partners’ side already know where they stand with their SLA status, often the management is not fully aware of the work being done. With this new initiative we hope for greater transparency in our communication with our clients. Enclosed below are sample of these reports with the contact details reducted.