Adding weekly SLA Management Reports for our hosted accounts of Koha ILS.
Starting this January, on every Monday (first day of the week for us) we will be mailing out weekly service level management reports and updates to our hosted Koha ILS client partners. We already have phone calls and the online support helpdesk covered and are now trying to figure out how to manage the instant messaging requests via Whatsapp, Telegram, Twitter and FB Messanger etc.
While the LIS professionals working with us from our client partners’ side already know where they stand with their SLA status, often the management is not fully aware of the work being done. With this new initiative we hope for greater transparency in our communication with our clients. Enclosed below are sample of these reports with the contact details reducted.
One more academic library moves from SOUL to Koha ILS
We are pleased to welcome Vidyasagar College for Women Central Library to L2C2 Technologies’ cloud hosted Koha ILS platform. The college, so far an user of SOUL software from INFLIBNET is making this move under the leadership of the librarian Smt. Moumita Ash. In the coming days, their catalogue data will be moved to Koha so that a complete OPAC can be presented to its users 24/7.
About the college
Vidyasagar College for Women as a full fledged separate college affiliated to the University of Calcutta was founded in 1960. However, its history went back to 1931 when a separate womens’ section of the Vidyasagar College was started to cater to the educational requirements of the women folk of Kolkata. Its classes were held in the morning. The womens’ section was temporarily brought to a stop during the second world war. Since 1947, however, expansion in all branches of its activities took place steadily and regularly. New subjects were introduced and a group of dedicated teachers inspired confidence among the students who enrolled in large numbers. Since its foundation in 1960, Vidyasagar College for Women committed itself to carry forward the ideals and principles of Pundit Iswar Chandra Vidyasagar, the great educationist and social reformer of the 19th century. At present the college consists of three campuses. (From the college website)
About the library
The college maintains two libraries i.e. (a) the central library is open to all users of the college between 8 am – 2 pm, Monday to Saturday. The library has a physical collection of over 23,000 documents, along with online subscriptions to electronic resources; (b) the seminar library is located on the main campus of the college. Catering mainly to Humanities departments, the seminar library has over 1000 reference books. It remains open to users based on the college’s regular timings and academic calendar.
About the OPAC
The OPAC is located at https://vcfw-opac.l2c2.co.in. Along side providing 24/7 access to the catalog, it also provides the library personnel with advanced usage analytics based on the open source Piwik software. It also provides for a real-time one-to-one chat option with the library staff, whenever they are logged in for “Ask A Librarian” function. As a standard security best practice the OPAC runs over HTTPS rather than plain vanilla HTTP, thereby protecting the traffic between users browsing the OPAC and the server by using industrial grade “A” rated SSL certificate.
Hosted by L2C2 Technologies, FMIRO becomes the 5th Indian entry into IRSpy’s global z39.50 directory.
We are happy to announce the z39.50 service of FMIRO CCU (FOSMA Maritime Institute & Research Organisation, Kolkata branch) has achieved 100% reliability as an open access z39.50 search target for bibliographic materials related to maritime and ship operations. With this, FMIRO CCU becomes the fifth publicly announced z39.50 server from India which is listed on IRSpy service provided by Index Data.
FMIRO CCU’s nascent library is hosted on L2C2 Technologies‘s cloud platform using Koha ILS. The FMIRO OPAC is available at : http://fosma-opac.l2c2.co.in/. The collection at FMIRO is a specialized collection focused solely on topics related to maritime, marine engineering, ship building, ship operations and nautical sciences. It is still a very small collection that is quite literally growing by the day.
Host connection reliability
Host connection reliability measures the reliability of the target only in its ability to respond to connections: the display indicates the number of successful connections in the last two months, the total number of attempted connections in that time, and the percentage of successful connections. For example, reliability of 9/15 = 60% indicates that fifteen attempts have been made to connect to the server in the last two months, of which nine (60%) have been successful. 
IRSpy maintains a global registry of information retrieval targets, about 1295 as per recent count (http://irspy.indexdata.com/stats.html), supporting protocols like ANSI/NISO Z39.50 (ISO 23950) and SRU/SRW web services.
About Index Data
Short answer: The guys who publish the Zebra indexing engine and YAZ toolkit and software libraries.
Long answer: Since 1994, Index Data has offered software development, consulting and integration with a focus on search. Our pioneering involvement in open source and open standards dates back to the first release of the YAZ toolkit for Z39.50 in 1995. 
 IRSpy help: info/reliability
 About Index Data